FAQ


FAQ

How do I return or exchange an item?

To initiate a return please submit a return request by emailing customer care at  shop4studios@gmail.com with your reason for the return. The product must be unused, in saleable condition and within 10 days of purchase. If this is not the case, the return request will be turned away. Alternatively, you can contact our Customer Care team through social media to assist you with the return process. 

Can I cancel or modify my order?

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

To modify or cancel your order before the shipping phase please contact shop4studios@gmail.com 

Alternatively, you can contact our Customer Care team for assistance.

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and should include your order number.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. During peak periods, processing times may exceed 2 business days.

Once your order has been shipped, you will receive an e-mail with your shipment tracking information, allowing you to keep tabs on the progress of your delivery.

 

Are duties and taxes included?

Taxes

The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country. 

Duties

Canada

For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. Since 4Studios is a Toronto-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.

United States

By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

To simplify this process, your order indicates your agreement to authorize 4Studios to appoint a designated carrier. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:

“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”

Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2,500, or otherwise requires formal entry.

International

4Studios ships to many different countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.